Last updated: 14 June 2025

At The Other Side, your privacy matters.

Any personal information you share with me, through a contact form, email, or during sessions, is treated with care, confidentiality, and in line with Australian privacy laws and the PACFA Code of Ethics.

What I collect

If you contact me or book a session, I may collect:

• • Your name and contact details

  • General location (to support scheduling across time zones)

  • Information you choose to share via intake forms, emails, or in sessions

This information is collected only to provide counselling services, ensure professional care, and communicate with you.

How it’s stored

All personal and session-related information is stored securely. Digital records are password-protected, stored in encrypted formats, and only accessible to me. I do not share your information with any third party unless required by law.

Use of third-party platforms

To provide online counselling and manage bookings, I use a small number of third-party platforms, including:

• • Google Meet for online video sessions
  • Calendly for session scheduling

These services have their own privacy and security protocols. I do not share any personal client notes through these platforms.

Data retention

In line with ethical and legal requirements, client records are securely retained for seven years after the end of counselling, or longer if required by law. After this time, they are safely deleted.

Confidentiality

What you share in counselling is confidential. The only exceptions are:

• • If there is a serious risk of harm to yourself or others

  • If required by law, such as through a court subpoena or mandatory reporting

These limits will be explained clearly in our first session.

Your rights

You have the right to:

• • Access or correct your personal information

  • Withdraw consent to ongoing communication

  • Request deletion of your data when legally appropriate

Questions or concerns?

If you have any questions about how your information is handled, please get in touch:
nicolethompsoncounselling@gmail.com